Refund Policy

Payments are processed by Waffo Pancake, our merchant of record. Refunds go back to the payment method you used.

• Pro: if you ask within 7 days of your first Pro payment and have processed no more than 3 songs with Pro, we refund it in full and Pro ends right away. Other Pro payments are not refunded; instead you can cancel any time, keep Pro until the end of the period you paid for, and you are not charged again.
• One-time pack: refunded in full if you ask within 14 days of purchase and none of its 15 songs has been used (using one for a WAV counts).
• If you are charged twice for the same purchase, the extra charge is refunded in full.
• If the Service is unavailable for more than 72 hours in a row, Pro subscribers have their period extended by the length of the outage.
• A song whose processing fails doesn’t count: it is given back to your plan automatically.

To ask for a refund, email support@voiceremover.app with “Refund” in the subject line and the email address you paid with, or use Waffo’s billing page (linked from your account page). We answer within 2 business days. When a purchase is refunded, its songs or Pro are removed from your account.